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Here you will find answers to frequently asked questions about our company and services. If you don't find the answer to your question, please contact our customer support and we'll be happy to assist you. Ask a question.
Generally, the minimum age to rent a car is 21 years old in the United States and most countries. However, some rental companies may require drivers to be at least 25 years old to avoid additional fees or restrictions. Younger drivers under 25 may encounter higher rental rates or specific conditions.
When renting a car, you typically need to provide a valid driver's license, a credit card in your name for payment and security deposit purposes (some places accept debit cards but may have additional requirements), and proof of age (usually 21 or older). Additional requirements can vary by rental company and location.
In some cases, you may be able to rent a car without a credit card, but it can be more challenging. Many rental car companies require a credit card to secure the rental and cover potential charges like damages or additional fees. Some companies accept debit cards but may have stricter requirements or additional deposits.
An International Driving Permit (IDP) is a document that translates your domestic driver's license into multiple languages and serves as a recognized form of identification in over 150 countries. It's typically required for renting a car or driving in a foreign country where your native license alone may not be sufficient. The need for an IDP depends on the country you are visiting; some countries require it alongside your domestic license, while others accept your native license alone. It's advisable to check the specific requirements of the country you plan to visit before traveling.
Rental car insurance typically includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) to cover vehicle damage, Supplemental Liability Insurance (SLI) for third-party liability, and options like Personal Accident Insurance (PAI) or Personal Effects Coverage (PEC). Check if your personal insurance or credit card offers coverage, and review the rental agreement for details on deductibles and coverage limits.
Excess insurance for rental cars typically covers the deductible amount of a damage claim. Coverage limits vary by policy and provider but commonly range from $1,000 to $5,000 or more. It's essential to review the terms and limits of your excess insurance policy before renting a vehicle.
The rental fee typically includes the cost of the vehicle rental for the specified duration. Additional inclusions vary but may cover basic insurance (like Collision Damage Waiver), roadside assistance, and mileage allowance. Optional extras, such as GPS, child seats, or additional insurance, may incur extra charges.
If you encounter unexpected extra charges when renting a car, review the rental agreement for details. Contact the rental company to understand the charges and dispute any errors politely. If the charges are valid, inquire about options to minimize costs or negotiate. Keep communication clear and document all interactions.